Policies & Payment
We accept all major credit cards through a secure processor, as well as accepting PayPal for your purchasing safety and convenience. We also accept USPS Postal Money Orders. For any additional payment options please contact us. You will find our contact information at the bottom of this page. You can rest assured that your personal information is safe and secure, and we never share or store customer information for any reason. Credit card purchases may take a bit longer to clear than PayPal purchases. If you need your items quickly I would respectfully suggest using PayPal to make your purchase. You don't need a PayPal account to purchase through PayPal; just click the link "I don't have a PayPal account" and proceed with your credit card information.
Our shipping prices are clearly marked for United States buyers, as well as International buyers at the time of checkout. We do ship our merchandise anywhere in the world.
We ship as quickly as possible; normally within 24 hours of a cleared payment. Please note that we have no control over the US postal system's transit time or customs backlogs in a given country. Also please note that transit times may vary; particularly during peak periods such as holidays. Packages traveling across the country or overseas may take a bit longer to be received during the peak holiday season.
Whenever possible we strive to be a green friendly business. We do at times re-use clean bubble wrap, packing peanuts and boxes. All of our merchandise is clean and carefully wrapped in clean tissue paper, then bubble wrap or foam, and packaging peanuts if needed.
For International parcels we respectfully ask that you allow approximately 4 weeks before contacting us regarding a parcel that has not yet been received, as customs in certain countries can hold packages for longer periods of time then normally would be expected. Most international deliveries take approximately one to two weeks to be delivered; but they may take longer due to customs in a given country.
We are located in Las Cruces, New Mexico in the United States. We base our shipping costs on the furthest distance your parcel may have to travel; so please contact us prior to your purchase if you feel the rate is too high for your destination.
Most of our smaller items ship via USPS First Class Mail with Tracking if weight permits. Normally the cost will be $8.00 for United States customers. For our international customers shipping prices may vary due to your location.
Shipping charges include all packaging and handling fees, as well as delivery confirmation, and any insurance that may be required.
Domestic Handling Time: Items are typically shipped in less than 24 hours of receiving a cleared payment. For weekend or holiday purchases you can expect an extra day or two before your item is posted, due to postal office hours.
We strive to keep our clients 100% satisfied! We certainly don't expect that anyone will be unhappy with their purchases, but if that does occur we will do our best to rectify any problems you may have.
We describe our items as accurately as we possibly can; with quality high resolution photos, as well as very detailed descriptions, but we may miss something in our listing. We respectfully ask that you read the full description, including the dimensions; and view all the photos provided using the mouse over feature to enlarge all of the details. If you have a question please feel free to contact us prior to the purchase, so that we may address any concerns you may have.
If you find that any of our items is misrepresented please contact us immediately upon receipt of the item. When returning an item you must first contact us to let us know of your problem. We will always respond in a very timely manor.
The item must be returned in its original condition, with all of the original packaging materials, and in the original package that it was shipped in within 7 days of receipt of the item to receive a full refund of the purchase price. We normally do not refund original shipping costs, unless we have made a gross error in our listing.
Please remember that we are only an e-mail away.....so feel free to let us know of any problems or issues that you may have so that we have the opportunity to resolve them promptly, and to your satisfaction.
Additional Policies & FAQs
Please feel free to contact us with any questions you may have regarding any of our merchandise before you make a purchase, including any need for additional photos or special requests. We will get back to you promptly with any additional information you require.
Insurance will be purchased at our discretion; at no additional cost to you.
International Buyers Please Take Note: As a buyer you are personally responsible for all VAT (value added tax), or customs fees set fourth by your own country. We do not assume responsibility for those additional fees, and will not refund those fees to the customer, nor will we except returns due to your countries imposed taxes on a purchase, so please check with your customs office if you are unsure as to the duty that may be charged on a given purchase.
Thanks again for taking the time to shop with us, we value your business and welcome the opportunity to serve you!
Contact Us: firstname.lastname@example.org